Shipping Information

All orders are shipped via USPS in the order they are received. Shipping is charged per order based on the number of tubers purchased and USPS flat-rate pricing. At this time, orders cannot be combined.

Please be sure to use a shipping address where mail is delivered daily, as live tubers should not be left outside once delivered.

• Orders over $150 ship free use code PAISLEY150

Shipping typically begins late March through early April, once the risk of frost has passed. Shipping will continue through early May or until all orders have been fulfilled.

We carefully monitor weather conditions to ship during the best possible window. Once a package is marked as delivered, we are unable to take responsibility for it, so please plan accordingly.

We’ll announce the start of shipping on our website and social media. You will also receive an email with tracking information as soon as your order ships.

Lost or Undeliverable Packages

Orders are shipped to the address provided at checkout. Please double-check that your shipping information is complete and accurate.

• Shipping charges are non-refundable
• If a package is returned and needs to be reshipped, the customer is responsible for additional shipping costs or a 25% restocking fee
• If USPS marks a package as delivered but you don’t see it, please contact your local USPS office — packages are often held for pickup due to address errors
• If a package is lost but marked as delivered by USPS, replacement may be available at the customer’s expense

Resolutions & Guarantees

Unable to Ship Due to Inventory or Storage Issues

If a tuber cannot be shipped, we will contact you as soon as possible. You may choose:

• Shipment of the tuber the following year at no charge, or
• A replacement tuber of equal or greater value from available stock

Tuber Arrives Soft or Rotten

Please contact us within 3 days of delivery. Photos will be required.

Tuber Does Not Grow

We are a small farm, and each tuber is hand-cut and carefully inspected for viability. Once planted, we cannot offer refunds, as growing conditions are beyond our control. This includes, but is not limited to:

• Shallow-planted tubers
• Tubers used for cuttings
• Tubers planted in pots
• Loss due to weather, soil conditions, pests, or animals
• Over- or under-watering
• Transplanted tubers
• Incorrect soil conditions
• Stunted tubers, typically caused by wet soil or poor drainage

Blooms Do Not Match Product Ordered

Incorrectly labeled tubers will be replaced free of charge the following spring or a refund will be made for the amount paid for product. Shipping is not able to be returned at this time.

Policies & Limitations

If you believe you received a tuber that does not meet our standards, please contact us — we truly want you to be happy and will do our best to help. Photos or additional documentation may be requested.

Please do not discard any tubers until you have heard back from us.