Refund policy

Please remember that tubers come in all shapes and sizes.  Some are big, some are really small, and it doesn't matter.  As long as they have an "eye", a neck and body (even if they aren't well defined) they will make a beautiful dahlia.  Some varieties make tubers that are larger than others.  It also doesn't matter if part of the body has been trimmed off.  Maybe it was overly large or had a spot that could eventually rot.  Just like a potato you can trim off a bit of the body and it doesn't effect the tuber's ability to produce. 

Lost or Undeliverable Packages

Orders are shipped to the address provided at checkout. Please double-check that your shipping information is complete and accurate.

  • Shipping charges are non-refundable
  • If a package is returned and needs to be reshipped, the customer is responsible for additional shipping costs or a 25% restocking fee
  • If USPS marks a package as delivered but you don’t see it, please contact your local USPS office — packages are often held for pickup due to address errors
  • If a package is lost but marked as delivered by USPS, replacement may be available at the customer’s expense

Unable to Ship Due to Inventory or Storage Issues

If a tuber cannot be shipped, we will contact you as soon as possible. You may choose:

  • Shipment of the tuber the following year at no charge, or
  • A replacement tuber of equal or greater value from available stock
  • Refund of the price paid for the tuber. Unfortunately, at this time we cannot refund shipping.

Tuber Arrives Soft or Rotten

Please contact us within 2 days of delivery. Photos will be required.

Tuber Does Not Grow

We are a small farm, and each tuber is hand-cut and carefully inspected for viability. Once planted, we cannot offer refunds, as growing conditions are beyond our control. This includes, but is not limited to:

  • Shallow-planted tubers
  • Tubers used for cuttings
  • Tubers planted in pots
  • Loss due to weather, soil conditions, pests, or animals
  • Over- or under-watering
  • Transplanted tubers
  • Incorrect soil conditions
  • Stunted tubers, typically caused by wet soil or poor drainage

Blooms Do Not Match Product Ordered

Incorrectly labeled tubers will be replaced free of charge the following spring or a refund will be made for the amount paid for product. Shipping is not able to be returned at this time.

If you believe you received a tuber that does not meet our standards, please contact us, we truly want you to be happy and will do our best to help. Photos or additional documentation may be requested.

Please do not discard any tubers until you have heard back from us.